support@pifito.com
FREE SHIPPING (no minimum)!
BULK QUANTITY DISCOUNTS - Buy 3 SAVE 5% or Buy 5 SAVE 10% - Click for More Details

Frequently Asked Questions

Order

How do I place an order?

The most simple way is through our website, by adding to cart the products you wish to buy. If you are having any issues placing an order, please contact support@pifito.com or contact us here.

Can I change or cancel my order?

We would certainly allow you to change or cancel your order even after it is placed. However, we can only do this before it is shipped and we try to ship out orders as soon as we can, so please try to contact us immediately. If the item has already shipped then please see our return policy.

Shipping

Do you offer FREE STANDARD SHIPPING?

Yes. We offer FREE STANDARD SHIPPING to all orders of any amount, there is no minimum, that ship to the 48 contiguous United States.

When will my order ship out?

We ship all orders within 1-2 business days of it being placed, though we usually try shipping all orders the same day we receive them. We will send you an email notification as soon as your order ships with the tracking.

How long will it take for my order to arrive?

If your order shipped with FREE NEXT-DAY DELIVERY or FREE 2-DAY DELIVERY, then your order is guaranteed to be delivered at that time. If your order shipped with FREE STANDARD SHIPPING, then your order should arrive within 2-6 business days.

Do you offer FREE 2-DAY DELIVERY?

We offer FREE 2-DAY DELIVERY on most items in our catalog that ship to most locations within the United States. Order before 2 PM EST to receive your order with FREE 2-DAY DELIVERY. To check if an item ships with FREE 2-DAY DELIVERY to your address, either put in your zip code on the product page or add the item to cart and begin check out. We will let you know during checkout if your order will ship with FREE 2-DAY DELIVERY.

Do you offer FREE NEXT-DAY DELIVERY?

If you are located near any of our multiple warehouses across the United States, FREE NEXT-DAY DELIVERY will appear next to those products that’s in stock in that warehouse. Order before 2 PM EST to receive your order with FREE NEXT-DAY DELIVERY.

Do You Ship Internationally?

Yes. Please reach out to us at support@pifito.com with your international address, so we can provide you with an international shipping quote.

Return

What is your return policy?

We strive to create an easy and most comfortable buying experience. Part of that commitment is our return policy. If an item you received is defective or the order was not properly filled out on our part, please email support@pifito.com within 30 days of receiving the items, we will replace it at no cost to you. Should you not be satisfied with the product or just have a change of heart, we will gladly accept the return of any unused items and refund your money, minus the return shipping costs, provided that it is within 30 days of your having received the item. For all returns, please email us at support@pifito.com and we will be glad to process your return.

Payment

What Payment Methods Are Accepted?

We accept payment methods from all major credit cards including Visa, Mastercard, Discover, American Express, Diners Club. We also accept payment from PayPal, Shop Pay, Shop Pay Installments, Apple Pay, Google Pay, Meta pay.

Contact

How do I contact you?

We'd love to hear from you! If you have any questions or need help finding a product, please email us at support@pifito.com or contact us here. Feel free to reach out with your comments or feedback. One of our Customer Support Team members will respond to you. We try answering emails within one business day. Or you can call 732-806-1092 (for a quicker response please email us).

Wholesale Bulk Quantity Discount Program

Do you offer discounts on wholesale or bulk orders?

Yes! We offer a Wholesale Bulk Quantity Discount Program, where the more you buy the more you SAVE! Buy ANY 3 Melt and Pour Soap Base items and receive a 5% discount off each product. Buy ANY 5 Melt and Pour Soap Base items and receive a 10% discount off each product.

Can I buy different soap bases to receive a discount?

Absolutely! You can mix and match from any of our Melt and Pour Soap Bases to reach any tier discount.

Do I need to add any promotional codes?

There is no need to enter any coupon codes. The discount will be automatically applied to your cart. Simply add all your items to cart and the discount will be reflected.

What are you looking for?

Your cart